Contact Relay IPTV

How to contact Relay IPTV support

WhatsApp is the fastest route and the one we watch most closely. There is no ticket number and no queue position — you message, a person reads it, and you get an answer or a reroute.

What to include in your first message

You will get a faster answer if the first message has:

• The email your subscription is under
• The device and player you are using
• The channel or channels affected
• Whether it happens all the time or only at certain hours

That last one matters more than people expect. A problem that only appears at 8 PM is a different problem from one that happens all day.

Before you message us about buffering

Two checks solve most cases and take a minute:

1. Switch to 5 GHz Wi-Fi or plug in ethernet, then re-check on Speedtest
2. Restart the device

If it persists after both, it is likely on our side and we will reroute you.

What we can answer before you buy

Most pre-sale questions come down to three things, and we would rather answer all of them than have you find out afterwards.

• Do you carry my local channels? Send your city and we check the local network affiliates for that market specifically.
• Will it work on my device? Tell us what you own and which app you prefer, and we will say plainly whether it is supported.
• What happens if it does not work? Read the refund policy first — it lists the cases we will not refund as well as the ones we will.

If a provider will not answer those three in writing before taking your money, that is worth noticing on its own.

What we can tell you before you buy

Three questions come up before almost every purchase, and we would rather answer all three in writing than have you discover the answers afterwards.

• Do you carry my local channels? Send your city and we check the local network affiliates for that specific market. See IPTV in the USA for why this matters more than channel counts.
• Will it work with my setup? Tell us the device and the app. Guides for IPTV Smarters Pro, TiVimate, Firestick and Roku.
• What if it does not work out? Read the refund policy first — it lists the cases we will not refund as plainly as the ones we will.

A provider that will not answer those three in writing before taking your money has told you something worth noticing.

Asking about the channels in your market

Send your city. We will tell you which local network affiliates are carried for your market before you pay anything.